Returns/Exchanges/Store Credit

SADDLE RETURN:

NEW SADDLE POLICY

20 days from purchase to return (Refund return Minus restock fee, Sales tax And Processing Fee please read all return policy.)

It is important that your new saddle fits both you and your horse. When your saddle arrives, please inspect it carefully, saddle your horse with it using a clean pad or Sheet. Make sure you are satisfied with the quality and fit. If, for any reason, you are not satisfied, please return the unused saddle for a refund. Please realize that a new saddle won't sit completely down on the horse's back until it has been ridden several times. Full credit will only be given on a saddle if there are no signs of wear, dirt or use. Must be returned in the same condition, Box, Bag and all tags must be returned. A restocking fee of $35.00 will be deducted off your refund return along with any other fees, Process Card Fee Exchange or store credit. Any saddle being returned and is showing used and not new condition but is still free from damage, dirt, sweat will be issued 75% of the price in an E-gift card credit issue.(As this is no longer a new unused saddle and can no longer be sold as a new saddle.) PLEASE NOTE: No Refund, Exchange and or store credit will be issued for products that have horse hair, dirt, sweat etc.All shipping fee will be deducted off your return. Refund time can take up to 10-15 days as it depends on your bank to issue the credit back. A refund check can be mailed to you if you like you will need to call us to request a check. Checks will not be issued until item(s) are returned and confirmed that item(S) are in the same condition as they were sent to you.

All returns must have a copy or original sales receipt or invoice and be in NEW AND UNUSED condition.

CONSIGNMENT SADDLES ARE AS IS AND CAN NOT BE RETURNED. These are not owned by Custom Conchos And Tack.

ALL FINAL OR CLOSE OUT ITEMS/PRODUCTS ARE NOT ELIGIBLE FOR EXCHANGE OR STORE CREDIT. Only regular priced items may be exchanged or issued store credit, unfortunately sale items cannot be exchanged or store credit issued and are final sale.

7.) You are responsible to take extra care by wrapping your stirrup leathers to prevent marks on the saddle flaps. Saddles returned for exchange or store credit with excessive wear or damage may be charged a fee or deemed non-refundable.

ALL OTHER PRODUCT RETURN

Up to 10 days from purchase – items are eligible for full refund or store credit or exchange. Full refund or Store credit will be given to items in new condition in the original packaging with tags. Full Store credit will be issued to Gift Card.(less shipping/handling charges).

Items that are eligible for store credit or exchange. Credit will be given in the form of a gift card if the item is still in new/unused condition with the original tags. If the product can no longer be sold as new – there will be a 20% restocking fee for any items under 100.00 value.

The following items are ineligible for return & Store Credit/Exchange (unless defective):

Customized merchandise
Custom Leather work
Custom Crystal Work
Special orders
Electronics
Books
Bits
Dewormers
Supplements
Closeout merchandise
Any products that come with a manufactured seal on the product bottles. Seal, damage or tampered with can NOT BE RETURN due to manufactured and safety.(Examples: Shampoo, Liniment, ointments, as there is no way to know the level and the condition of the product inside it is unsafe to return.)

Returned Policy for store credit or exchange guidelines:

Store credit or Exchange Policy with a bonus

We will be happy to exchange or issue a store credit for any item(s). All Items must meet the return policy.

1.) Must be returned within 30 days: (excluded saddles)

Items must be returned in their original, unused condition.

2.) Items must have ALL original manufacturer’s tags, warranty cards, Price tag, warning tags. All Items must be in original, unused condition.

3.) All returns should include a copy of the sales receipt or invoice and be in NEW and UNUSED condition.

4.) All item(s) must be in the same condition that you received it.

5.) Please note: no exchange or store credit will be issued for products that have horsehair, dirt, sweat etc. on them. We politely request that if you have tried the item on your horse, you please wipe down the item prior to returning it.

6.) Customized merchandise, special orders, electronics, books, bits, dewormers, supplements, helmets, closeout merchandise or any open items.

and custom ordered items (including custom size bridles) are FINAL SALE and are not eligible for return.

7.) ALL FINAL OR CLOSE OUT ITEMS/PRODUCTS ARE NOT ELIGIBLE FOR EXCHANGE OR STORE CREDIT. Only regular priced items may be exchanged or issued store credit, unfortunately sale items cannot be exchanged or store credit issued and are final sale.

Free Gifts with Purchases: If you fail to return any free gifts that came with an item, the regular retail price of the non-returned gifts will be deducted from your exchange or store credit.

All returns gifts should include a copy of the sales receipt or invoice and be in NEW and UNUSED condition. This includes all original packaging and tags.

All Items meeting the store credit policy will get a $10.00 Bonus credit added to the gift card.

Free Gifts with Purchases: If you fail to return any free gifts that came with an item, the regular retail price of the non-returned gifts will be deducted from your exchange or store credit.

All returns gifts should include a copy of the sales receipt or invoice and be in NEW and UNUSED condition. This includes all original packaging and tags.

WARRANTY RETURNS

If you believe your item is defective, please contact us before returning for instructions. Please note that most horse items such as bridles, blankets, and halters are not warranted against breakage or rips. If you return an item for a warranty issue and the manufacturer believes that no defect was present, you will be responsible for picking up your item(s) within 5 days and no refund will be issued. Failure to pick up your item(s) within 5 days will be considered abandoned and be disposed of. If we follow the manufacturer's guidelines as to whether the defective item is replaced, repaired or refunded. Blankets and sheets must be laundered prior to returning for manufacturer review.

HORSE & DOG BLANKETS

We realize that blankets can be difficult to fit, so we allow you to try the blanket on your horse and return it for exchange if it does not fit. However, we ask that the blanket be kept CLEAN while you are trying it. It is recommended that you use a bed sheet or pillowcase to ensure that no hair or dirt is transferred. Dirty, soiled, ripped or torn blankets or blankets that do not have original tags attached, cannot be returned. Blankets under warranty that are returned for review must be laundered prior to returning. If the blanket does not fit, DO NOT leave it on your horse. A poorly fitting blanket will tear and would then be ineligible for return. This is not considered normal use and conditions.

Please remember that horse clothing is manufactured for specific uses. Many types of sheets, and fly sheets are not constructed to withstand the rigors of turnout.

BITS

Bits that have been placed in a horse's mouth may not be returned due to health concerns and some state laws. We recommend comparing the newly purchased bit to a bit already in use for fit.

We do not accept returns after our policy terms and conditions.

ITEMS NOT ELIGIBLE FOR RETURN STORE CREDIT OR EXCHANGE ARE AS FOLLOWED

Horse bits, helmets and custom ordered items (including custom size bridles) are FINAL SALE and are not eligible for return.

For everyone’s protection, treats and vet meds which have been opened are not returnable.

Earring, undergarments.

Any items with a manufactured seal.

We can provide you with a shipping label if needed to ship your items back to us!

Shipping cost will be deducted from your returned item provided it meets all return policy's.

Package your return, include a copy of your invoice and instructions for refund/exchange, affix your label to the box
Take your box to a FedEx, USPS (drop off location).

Oversize items – Please contact customer service at 567-560-4457
Only available for UPS Ground shipping in the contiguous United States.

Shipping

We can ship to virtually any address in the USA Only. Note that there are restrictions on some products, and some products cannot be shipped to certain States.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We are your go-to Tack store!

"PRESSURE FREE! Our customers are family and not just customers! We believe in old school face to face with you. Come touch something real! We provide all types of services: Leather & Nylon repairs Silver cleaning Custom real crystal work. Our saddle room is breathtaking as you will find over 200+ saddles! We have wall to wall saddles. Western, English, Gaited, Mini, Pony, Contesting, Ranch. We carry a huge amount of all USA saddles. We have one of the largest saddle rooms in OHIO!

We are just 3 min from route 30, 8 Mins from 71, 5 min from 13 and 10 mins from 250, 2 mins from 603. Plug our address in your phone or GPS and it will bring you right to our front door! Whether you're pulling a show trailer, Semi truck or just in your car or truck we have parking for all!

Layaway-3, 6 or 12 month

Consignment

Rewards program- earn free products or cash discount

We make custom leather awards for the show. We have something for every budget! Brick N Mortar Online Shopping 40' Mobile tack trailer- Check out schedule at our website."

In 2012 CCAT was started as a small mobile hobby doing mostly custom Crystal work and doing makeovers on tack. After two years (2014) we grew in popularity and finally purchased our current building! Here at Custom Conchos & Tack we are family owned and operated! We know what it takes to offer Friendly and caring service that keeps you as the focus. At our store you will find the very best deals that cater to save you the most money.

We are a family owned small business. We strive to provide the best service we can to our customers. We work very hard to meet your needs. We carry all Equine disciplines. Show tack to show clothes and boots. We have something for everyone even if you don't own a horse!

We still do custom real crystal work. Along with that we also do leather work and some repairs.